Contact Sales & Support
Contact LiveAutoParts about a used auto-parts quote, an existing request, or a supplier partnership. Whether you’re searching for a specific used part, exploring supplier partnerships, or need help with an existing request, our team is here to assist.
Include your VIN or year, make, model, and required part so we can review your request with the right context.
Send us a message
Just want a price on a part? Use the part request form instead — it asks for the vehicle details we would otherwise have to email you for, so it reaches a specialist ready to quote rather than starting a conversation.
Use this form for an existing order, a return or warranty question, a supplier or wholesale enquiry, or anything that does not fit the quote form.
Other ways to reach us
Phone:
1 (855) 831-7111
Email:
sales@liveautoparts.com
Phone support is best for urgent part requests or time-sensitive orders.
Get a Faster, More Accurate Quote
The more we know, the quicker and more accurate your quote. When you reach out, include:
- Your VIN — the single best way to confirm correct fitment.
- Year, make, model and trim if you don't have the VIN handy.
- The exact part you need (and the engine size for powertrain parts).
- Your ZIP/postal code so suppliers can estimate shipping.
Prefer to do it online? Search by VIN or vehicle and submit a free quote request.
Already placed an order?
You do not need to wait for us to look it up. The order tracker shows the current status of your order at any time.
If you would rather speak to someone, have these ready and we can answer in one call:
- Your order or quote number, from your confirmation email.
- The VIN the part was matched to.
- The tracking number, if the part has already shipped.
Need to cancel? Cancellation is free within two hours of payment confirmation. After that we may already have committed the part with a supplier, so call us as early as you can rather than emailing — the Returns & Refunds Policy sets out what applies at each stage.
Returns, warranty and faulty parts
There is a time limit, so read this first: you have 7 calendar days from delivery to request a return, and you need a written RMA from us before sending anything back. Parts sent back without one can delay or affect your refund.
Contact us as soon as you spot a problem — before installation if at all possible. Photographs of the part, its label or casting numbers, and the packaging help us resolve it quickly, and they matter most if the part arrived damaged.
- Wrong part, defective part or shipping damage? That is on us. We cover return shipping and refund in full, with no restocking fee.
- Ordered the wrong part, or changed your mind? A restocking fee and return shipping apply.
- Part failed in service? Parts carry a 30-day limited warranty from delivery, and up to 90 days on select parts where your quotation says so. It covers the part itself — not labour, installation or diagnostics.
You deal with us throughout. LiveAutoParts is your single point of contact for cancellations, returns, warranty and refunds — you never have to chase a supplier yourself. Full details are in the Returns & Refunds Policy.
Which way to reach us
- Call — best for anything time-sensitive: a cancellation, a part needed today, or a delivery problem.
- Email or the form above — best when you need to send photographs, part numbers or a VIN, and for anything you want a written record of.
- Quote request — if you simply want a price for a part, the part request form reaches a specialist faster than a general message, because it captures the vehicle details we would otherwise have to ask you for.
- Suppliers and wholesale — mention “wholesale” in your message, or see the suppliers page.
Contact FAQ
How quickly will I hear back?
Response timing depends on the request, vehicle details supplied, and current sourcing options.
Is requesting a quote free?
Yes. Searching and requesting quotes is completely free, with no obligation to buy.
Do you help customers in the USA and Canada?
We accept quote requests for customers in the USA and Canada. Available shipping options depend on the requested part and destination.
Can I speak to a person?
Yes. Call 1 (855) 831-7111 during business hours to speak with a parts specialist.
How do I check where my order is?
Use the order tracker with your order number. It shows the current status without waiting for a reply, and it is the quickest answer at any hour.
How long do I have to return a part?
You have 7 calendar days from delivery to request a return, and you need a written RMA from us before sending anything back. Contact us as soon as you spot a problem, ideally before installation.
Can I cancel after paying?
Cancellation is free within two hours of payment confirmation. After that we may already have committed the part with a supplier, so call rather than email, and see the Returns and Refunds Policy for what applies at each stage.
Do you charge anything to answer a question?
No. Quote requests and questions are free, and nothing on this website charges a card. The cart builds a quote request, not an order.
