Terms of Use

1. Introduction & Binding Acceptance

Welcome to LiveAutoParts ("LiveAutoParts", "we", "us", "our"). These Terms of Use ("Terms") govern your access to and use of our website, systems, services, tools, forms, APIs, and all communications (collectively, the "Platform").

BY SUBMITTING A PARTS REQUEST, CLICKING "SUBMIT", "GET QUOTES", OR ANY EQUIVALENT CALL-TO-ACTION ON THE PLATFORM, YOU CONFIRM THAT:

• You are at least 18 years of age and have full legal capacity to enter into binding agreements
• You have read, understood, and agree to be bound by these Terms in their entirety
• You authorise LiveAutoParts to process your order and arrange fulfilment through its vetted supplier network, including sharing the order and delivery information necessary to fulfil your purchase
• You acknowledge that LiveAutoParts (a trade name of Priona Global INC) is the seller and merchant of record for your order
• You understand that your purchase is a contract of sale between you and LiveAutoParts, which arranges fulfilment through its supplier network

If you do not agree with any part of these Terms, you must immediately discontinue all use of the Platform. Continued use constitutes acceptance of these Terms.

2. About LiveAutoParts — Seller & Merchant of Record

LiveAutoParts is a trade name of Priona Global INC ("LiveAutoParts", "we", "us"). We sell used and aftermarket automotive parts sourced from a vetted network of recyclers, salvage yards, and suppliers across the USA and Canada.

Priona Global INC is registered at 3000 Marcus Avenue, Ste 1E11, New Hyde Park, NY 11042, USA. We accept orders from customers in the United States and Canada only.

LiveAutoParts is the seller and merchant of record for your order. We issue your quotation, collect your payment, arrange fulfilment through our supplier network, and are your point of contact for cancellations, returns, warranty, and refunds under these Terms.

We source parts through independent third-party suppliers, recyclers, and salvage yards. Those suppliers act as our fulfilment partners; your contract of sale is with LiveAutoParts.

3. Supplier Relationships & Fulfilment

LiveAutoParts is the seller and merchant of record for your order. To fulfil your order, we source parts through a network of independent third-party suppliers, recyclers, and salvage yards. The relationship between LiveAutoParts and any supplier is that of independent contractors. Nothing in these Terms creates or implies:

• A partnership, joint venture, or employment relationship between LiveAutoParts and any supplier
• Any authority for a supplier to act on behalf of LiveAutoParts, or for LiveAutoParts to act as your agent
• Any fiduciary duty or obligation from LiveAutoParts toward you beyond those set out in these Terms

Suppliers act as our fulfilment partners and are responsible to LiveAutoParts for the parts they supply. Your contract of sale, and your point of contact for the order, is LiveAutoParts.

4. Quotes — Not Offers, Not Guarantees

Any price, availability indication, or delivery estimate communicated through the Platform — whether by email, phone, SMS, or the Platform interface — is a quotation, not a confirmed offer or contract, until your order is confirmed and payment has cleared.

• Unless a different expiry is printed on your quotation, quotations are valid for 14 calendar days from the date of issue
• Quoted prices and availability are subject to change or withdrawal before your order is confirmed
• Parts quoted as available may sell to another buyer before your order is confirmed
• Shipping costs and delivery timelines provided at quote stage are estimates only
• A binding sale is formed only when LiveAutoParts confirms your order and your payment has cleared (see Section 5)

Submitting a parts request through LiveAutoParts does not guarantee that a matching part exists, that any supplier will respond, or that any quote will meet your requirements.

5. Payments

LiveAutoParts is the merchant of record and collects your payment through PCI-compliant third-party payment processors. We do not store full card numbers on our servers.

By submitting payment you authorise LiveAutoParts to charge the selected payment method for the exact amount shown on your quotation. Your payment confirms your acceptance of these Terms and constitutes your electronic signature. The sale is confirmed only upon receipt of cleared payment.

6. Chargeback & Dispute Policy — Important Notice

Please read this section carefully before initiating any chargeback or payment dispute.

As the merchant of record, LiveAutoParts stands behind your order and resolves issues directly. If you believe you have grounds for a payment dispute, you must contact us first so we can make it right. Filing a chargeback before contacting us deprives us of the opportunity to resolve your concern under the cancellation, return, warranty, and refund terms below.

We therefore ask that, before you contact your bank:

• you raise the problem with us directly at support@liveautoparts.com, and
• you allow us at least 5 business days to review and resolve it under the cancellation, return, warranty and refund terms below.

Where a dispute is filed that we believe is unfounded — for example a claim of non-delivery against a signed, tracked delivery — we will contest it with the card network and may decline to accept further orders from that account.

LiveAutoParts retains a full evidence trail for every order — including your order and quotation records, request data, delivery and tracking records, and communication history — and reserves the right to provide these records and these Terms to any card network, financial institution, or dispute resolution body as evidence in any chargeback investigation.

Disputing a charge for a part received in the condition described, without first completing the contact step above, may constitute chargeback fraud, which is a civil and potentially criminal matter. LiveAutoParts will contest unwarranted disputes with financial institutions using its retained evidence.

7. VIN, Fitment & Vehicle Compatibility — Buyer Responsibility

VIN decoding, Year/Make/Model selection tools, and any vehicle compatibility information displayed on the Platform are provided for convenience and initial guidance only. They do not constitute a guarantee of fitment or compatibility.

• VIN data sourced from third-party APIs may be incomplete, outdated, or inaccurate
• Trim levels, engine variants, production date changes, and regional specifications may not be fully reflected
• The same year/make/model may have multiple incompatible configurations
• Aftermarket modifications to your vehicle may affect compatibility in ways not detectable through standard VIN lookup

Final fitment verification is your responsibility. You must independently verify that any part is correct for your specific vehicle before authorising payment. LiveAutoParts does not guarantee fitment based solely on VIN or compatibility data provided through the Platform.

A part that does not fit because of incorrect vehicle information or part selection provided by you is treated as a buyer-error return and may be subject to a restocking fee and return shipping. Please contact LiveAutoParts with any fitment concern so we can help resolve it before you consider a chargeback.

8. Used, Salvage & Reconditioned Parts

The majority of parts sold through the Platform are used, salvaged, refurbished, reconditioned, or pulled from end-of-life vehicles unless your quotation explicitly states otherwise in writing.

By using the Platform, you acknowledge and accept that used parts:

• May exhibit cosmetic wear including rust, scratches, dents, fading, or surface corrosion
• May have mileage or usage history that cannot be independently verified
• May have undisclosed minor defects not visible in photos or descriptions
• Are covered by our limited warranty (see Section 9); beyond that warranty they are sold "as-is" unless your quotation states otherwise
• Are represented in photos for illustrative purposes only — the exact unit shipped may differ in minor cosmetic detail
• May require professional installation, cleaning, or minor repair prior to use

The inherent characteristics of used and salvage parts — including cosmetic condition, wear, and appearance variation — do not constitute grounds for return, refund, or chargeback unless a specific written representation on your quotation was materially false.

9. Warranty, Cancellations, Returns & Refunds

As the seller and merchant of record, LiveAutoParts provides the following policies for your order. The specific terms printed on your quotation control where they differ.

• Warranty: a 30-day limited warranty from the date of delivery; select parts may carry up to 90 days as stated on your quotation. The warranty covers the part itself and does not cover labour, installation, diagnostics, towing, rental vehicle, or any indirect or consequential costs.
• Cancellations: free within 2 hours of payment confirmation; after 2 hours and before shipment a restocking fee applies (15% on standard parts, 25% on special/heavy orders such as engines, transmissions, and sheet metal); orders cannot be cancelled once shipped. No fee applies if we are unable to fulfil the order.
• Returns: within 7 calendar days of confirmed carrier delivery; a Return Merchandise Authorization (RMA) is required before any return; return shipping is paid by the customer unless the return is due to our error. Electrical/electronic parts once installed or tested, installed parts, and special-order items are non-returnable final sale.
• Refunds: approved refunds are issued to your original payment method within 5–10 business days of approval, less any applicable restocking fee and return shipping.

To start a cancellation, return, warranty claim, or refund, contact LiveAutoParts using the details in Section 24. Engines, transmissions, and drivetrain assemblies may carry mileage-based limited terms noted on your quotation.

10. Shipping, Freight & Delivery

LiveAutoParts arranges shipping, freight forwarding, and delivery for your order through our carrier and freight partners. Orders are typically processed within 48–72 business hours after payment confirmation (excluding weekends and holidays). Risk of loss transfers to you upon carrier pickup from our facility or supplier; LiveAutoParts is not responsible for loss, damage, or delay that occurs after carrier pickup, though we will assist you with carrier claims as described below.

• Delivery timelines are estimates and are not guaranteed unless a guaranteed expedited shipping service is explicitly selected and confirmed in writing
• Delays caused by carriers, customs, weather, or other factors are outside the control of LiveAutoParts
• You must inspect all shipments in the presence of the delivery driver before signing for receipt. Signing for delivery without inspection constitutes acceptance of condition
• Any visible freight damage must be noted on the carrier's delivery receipt and reported to LiveAutoParts within 48 hours of delivery
• LiveAutoParts will manage freight-damage and lost-in-transit claims with the carrier and supplier on your behalf; please provide the delivery receipt notation and photographs to support the claim

Shipping delays or carrier damage are handled under this Section and the warranty and refund terms in Section 9. Please contact LiveAutoParts so we can resolve any shipping issue before you consider a chargeback.

11. Dispute Resolution — Required Process

Before pursuing any legal remedy, chargeback, or formal complaint, you agree to follow this mandatory dispute resolution process:

• Step 1 — Contact LiveAutoParts: Raise your concern with us in writing at support@liveautoparts.com. Allow a minimum of 5 business days for a response
• Step 2 — Escalate to Legal: If unresolved, email legal@liveautoparts.com with full details of your complaint and supporting evidence. Allow 5 additional business days for review
• Step 3 — Mediation: If still unresolved, both parties agree to engage in good-faith mediation before pursuing litigation or chargeback

Failure to follow this process before filing a chargeback or legal action is a breach of these Terms and will be raised as evidence in any resulting dispute proceedings.

You agree that any claims against LiveAutoParts shall be brought on an individual basis only and you waive any right to participate in class action proceedings relating to the Platform or any transaction facilitated through it.

12. User Conduct & Prohibited Use

You agree not to use the Platform to:

• Provide false, fraudulent, or misleading vehicle, contact, or payment information
• Submit requests for parts you have no genuine intention of purchasing ("testing" requests)
• Abuse, harass, threaten, or defame LiveAutoParts staff, agents, or suppliers
• File false or exaggerated complaints or chargebacks
• Attempt to bypass, reverse-engineer, or exploit any Platform system or process
• Scrape, harvest, copy, or misappropriate any data, supplier lists, or contact information
• Use the Platform for any unlawful, fraudulent, or deceptive purpose
• Represent yourself as a LiveAutoParts employee or agent

Violations may result in immediate suspension of access, civil claims for damages, and/or referral to law enforcement authorities.

13. Accuracy of Information Provided by You

You represent and warrant that all information you submit through the Platform — including vehicle details, VIN, contact information, and stated requirements — is accurate, complete, and not misleading.

Incorrect information submitted by you that results in an incorrect part being quoted, ordered, or shipped is entirely your responsibility. LiveAutoParts and any affected supplier reserve the right to recover costs, including restocking fees and return shipping, caused by inaccurate information submitted by the buyer.

You further acknowledge that suppliers rely on the information you provide when identifying and pricing parts. Any dispute arising from incorrect buyer-provided information shall not be directed at LiveAutoParts.

14. Communications & Record Keeping

All communications made through the Platform — including submitted forms, emails, chat messages, SMS, and phone call records — are logged and retained by LiveAutoParts for the purposes of:

• Service delivery and supplier matching
• Dispute resolution and chargeback defence
• Legal compliance and fraud prevention
• Quality assurance and platform improvement

By using the Platform, you consent to this recording and acknowledge that such records may be disclosed to financial institutions, card networks, suppliers, or legal authorities in the event of a dispute, chargeback, or legal proceeding.

These records constitute binding evidence of the terms under which you engaged with the Platform and any supplier.

15. Intellectual Property

All website content, software, branding, logos, designs, text, data, systems, and processes are the exclusive intellectual property of LiveAutoParts or its licensors.

Unauthorised use, reproduction, distribution, scraping, reverse engineering, or commercial exploitation of any Platform content or system is strictly prohibited and may result in legal action.

16. Limitation of Liability

To the maximum extent permitted by applicable law, LiveAutoParts, its directors, officers, employees, agents, and affiliates shall not be liable for any loss or damage of any kind arising from:

• Any indirect or consequential loss arising from incorrect, incompatible, defective, or missing parts (your remedies for such parts are the warranty and refund terms in Section 9)
• Any act, omission, misrepresentation, or misconduct by any supplier acting outside the scope of the order
• Financial loss, lost profits, or lost business opportunity
• Vehicle damage, repair costs, or mechanical failure arising from use of sourced parts
• Property damage arising from installation or use of sourced parts
• Shipping delays, carrier damage, or failed delivery
• Inaccurate VIN, fitment, or compatibility data
• Indirect, incidental, special, consequential, or punitive damages of any nature
• Any chargeback, banking fee, or financial institution charge incurred by the buyer

To the maximum extent permitted by applicable law, and except for the warranty and refund remedies set out in Section 9, LiveAutoParts' total aggregate liability to you for any claim shall not exceed the total amount you paid to LiveAutoParts for the part giving rise to the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless LiveAutoParts, its directors, officers, employees, agents, suppliers, and affiliates from and against any and all claims, demands, damages, liabilities, costs, losses, and legal fees (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Platform
• Any information you submitted through the Platform that was inaccurate or misleading
• Your transactions, communications, or disputes with any supplier
• Your violation of these Terms
• Any chargeback, dispute, or legal action you initiate that is found to be unwarranted, fraudulent, or in breach of these Terms
• Any claim by a third party arising from your conduct on or through the Platform

This indemnification obligation survives the termination of your access to the Platform and these Terms.

18. No Guarantee of Service Outcome

LiveAutoParts makes no representation or warranty that:

• A supplier will be found for your specific parts request
• Any quote received will be within your budget or expectations
• The part sourced will resolve the mechanical issue for which it was purchased
• The Platform will be continuously available, error-free, or uninterrupted
• Supplier response times will meet any particular standard

Use of the Platform is entirely at your own risk. LiveAutoParts provides it on an "as-is" and "as-available" basis without any warranties of any kind.

19. Force Majeure

LiveAutoParts shall not be liable for any delay, failure, or interruption in service caused by events beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions or restrictions, strikes, supply chain disruptions, internet or telecommunications outages, cyberattacks, or third-party platform failures.

20. Termination & Suspension

We reserve the right to suspend, restrict, or permanently terminate your access to the Platform at our sole discretion and without prior notice for:

• Any violation of these Terms
• Filing unwarranted chargebacks or fraudulent disputes
• Abusive conduct toward staff, agents, or suppliers
• Submission of false or fraudulent information
• Any conduct that, in our reasonable judgement, poses a legal, financial, or reputational risk to LiveAutoParts

Termination of access does not affect any obligations, liabilities, or indemnities incurred prior to termination.

21. Changes to These Terms

We may update, modify, or replace these Terms at any time. The most current version will always be published on this page with an updated date. Continued use of the Platform following any update constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

Material changes will, where practicable, be communicated via a notice on the Platform homepage or by email if you have provided a contact address.

22. Governing Law & Arbitration

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

Any dispute not resolved through the direct-contact process in Section 11 shall be resolved by binding individual arbitration administered by the American Arbitration Association, seated in Nassau County, New York. You waive any right to participate in a class action or class-wide arbitration, consistent with the individual-basis requirement in Section 11.

Customers in Canada. Nothing in this section removes any right you have under the consumer protection legislation of your province or territory, including any right to bring or take part in a proceeding before a court or a class action where that legislation does not permit it to be waived. Where such legislation applies, it prevails over this section.

23. Severability & Entire Agreement

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

These Terms, together with any specific terms communicated to you at the time of a particular transaction, constitute the entire agreement between you and LiveAutoParts with respect to your use of the Platform and supersede all prior understandings, representations, or agreements.

24. Contact Information

For legal inquiries, dispute notices, or compliance matters:
Email: legal@liveautoparts.com

Please note: General customer service and parts enquiries should be directed to your assigned agent or supplier. This address is for legal and formal dispute matters only.