Customer Refund Policy

This Customer Refund Policy explains how refunds, returns, cancellations, disputes, and chargebacks are handled when using LiveAutoParts.

LiveAutoParts is a trade name of Priona Global INC and is the seller and merchant of record for your order. We source parts from a vetted network of recyclers, salvage yards, and suppliers across the United States and Canada, collect your payment, and handle your cancellations, returns, warranty, and refunds.

1. Purpose of This Policy

This policy exists to clearly define the responsibilities of buyers, suppliers, and LiveAutoParts in relation to refunds and returns.

By submitting a parts request, accepting a quotation, or purchasing a part from LiveAutoParts, you confirm that you have read, understood, and agreed to this policy.

2. Our Role — Seller & Merchant of Record

LiveAutoParts is the seller and merchant of record for your order. We:

• Sell used and aftermarket auto parts sourced through our supplier network
• Collect and process your payment through PCI-compliant payment processors
• Review and decide refund and return requests under this policy
• Issue approved refunds to your original payment method

Your contract of sale is with LiveAutoParts. We arrange fulfilment through independent suppliers, recyclers, and salvage yards, but refund eligibility and approval are determined by LiveAutoParts under this policy.

3. When Refunds May Be Available

Refunds are available under this policy in circumstances such as:

• Incorrect part shipped due to our or our supplier’s error
• Damage sustained during shipping
• Part materially different from the written quotation or description

All refund requests are reviewed and approved by LiveAutoParts. Quotations are valid for 14 calendar days from issue unless a different expiry is printed on the quotation.

4. Non-Refundable Situations

Refunds are commonly not available under the following conditions:

• Incorrect part ordered by the buyer
• Incorrect or incomplete VIN or vehicle details provided
• Fitment issues due to trim, engine, or production variations
• Electrical or electronic parts once installed
• Parts returned without a Return Merchandise Authorization (RMA) from LiveAutoParts
• Buyer remorse or change of mind
• Normal cosmetic wear consistent with used or salvage parts

5. Used, Salvage & Reconditioned Parts Disclaimer

Most parts sourced through LiveAutoParts are used, salvaged, refurbished, or reconditioned unless explicitly stated otherwise.

• Normal wear, scratches, rust, or discoloration should be expected
• Mileage may be estimated and is not guaranteed
• Photos may be representative and not the exact shipped item

Cosmetic condition alone does not qualify for a refund.

6. Return Authorization Process

Returns must be requested within 7 calendar days of confirmed carrier delivery. Before returning any part, buyers must:

1. Contact LiveAutoParts at support@liveautoparts.com
2. Obtain a written Return Merchandise Authorization (RMA)
3. Follow the return instructions provided exactly

Unauthorized returns may be refused or returned at the buyer’s expense. Parts are covered by a 30-day limited warranty from delivery; select parts may carry up to 90 days as stated on your quotation.

7. Return Shipping Costs

Responsibility for return shipping depends on the reason for return:

• Our error: LiveAutoParts covers return shipping costs
• Buyer error: Buyer pays all shipping and handling
• Freight items: Crating, insurance, and freight fees may apply

Original shipping charges are typically non-refundable.

8. Inspection & Condition Requirements

Returned parts must:

• Be in the same condition as received
• Not be installed, modified, or altered
• Include all original components and packaging

Parts showing signs of installation or damage may be denied refund eligibility.

9. Refund Amounts & Deductions

Approved refunds may be subject to:

• Restocking fees
• Inspection or testing fees
• Shipping and handling deductions
• Damage-related deductions

Refund amounts may be less than the original purchase price.

10. Refund Timeframes

Once a refund is approved, LiveAutoParts issues it to your original payment method within 5–10 business days.

• Returned parts may require inspection of 3–10 business days before approval
• After we issue the refund, your bank or card issuer may take additional time to post it

11. Chargebacks & Payment Disputes

As the merchant of record, LiveAutoParts resolves order issues directly. Before initiating any chargeback or payment dispute, you must contact us at support@liveautoparts.com and allow at least 5 business days for the issue to be reviewed and resolved under this policy.

• Filing a chargeback before completing this contact step is a breach of our Terms
• Account restrictions or removal of platform access may occur for unwarranted chargebacks

LiveAutoParts retains a full evidence trail for every order and will contest unwarranted chargebacks with the card network and issuing bank.

12. Shipping Damage Claims

Buyers must inspect all shipments immediately upon delivery.

• Visible damage must be noted on the delivery receipt
• Photos must be taken before opening packaging
• Damage must be reported within 48 hours

Failure to follow these steps may void refund eligibility.

13. Cancellations

Cancellations are free within 2 hours of payment confirmation. After 2 hours and before shipment, a restocking fee applies — 15% on standard parts or 25% on special/heavy orders (engines, transmissions, sheet metal, body panels). Orders cannot be cancelled once shipped. If we are unable to fulfil an order, or the part is defective or incorrect, you receive a full refund with no restocking fee.

• Prepared or pulled parts may incur a restocking fee
• Freight bookings and special orders may be non-refundable

14. No Labor or Consequential Coverage

Refunds do not cover:

• Labor or installation costs
• Towing, diagnostics, or rentals
• Lost time or business income

15. Limitation of Responsibility

To the maximum extent permitted by law, and except for the refund and warranty remedies in this policy and our Terms, LiveAutoParts is not liable for:

• Carrier-caused shipping delays or freight issues outside our reasonable control
• Labour, installation, towing, diagnostics, rentals, or other indirect or consequential costs
• Delays by banks or card issuers in posting an approved refund

16. Policy Updates

This policy may be updated at any time. Continued use of the platform constitutes acceptance of the revised policy.

17. Contact Information

For refund, return, cancellation, or warranty questions, contact LiveAutoParts:
Email: support@liveautoparts.com