Customer Refund Policy

This Customer Refund Policy explains how refunds, returns, cancellations, disputes, and chargebacks are handled when using LiveAutoParts.

LiveAutoParts operates as a parts-matching platform that connects buyers with independent auto parts suppliers and salvage yards across the United States and Canada.

1. Purpose of This Policy

This policy exists to clearly define the responsibilities of buyers, suppliers, and LiveAutoParts in relation to refunds and returns.

By submitting a parts request, receiving supplier quotes, or purchasing a part through a supplier introduced by LiveAutoParts, you confirm that you have read, understood, and agreed to this policy.

2. Important Platform Disclaimer

LiveAutoParts is not a seller and does not:

• Sell auto parts
• Collect or process payments
• Hold customer funds
• Approve or deny refunds

All purchases are completed directly between the buyer and the supplier. Refund eligibility, approval, and payment are determined solely by the supplier.

LiveAutoParts’s role is limited to facilitating introductions, communication, and request routing.

3. When Refunds May Be Available

Refund eligibility depends entirely on the supplier’s individual return policy. In general, refunds may be considered in limited circumstances such as:

• Incorrect part shipped due to supplier error
• Damage sustained during shipping
• Part materially different from the written quote or description

All refund requests must be reviewed and approved by the supplier.

4. Non-Refundable Situations

Refunds are commonly not available under the following conditions:

• Incorrect part ordered by the buyer
• Incorrect or incomplete VIN or vehicle details provided
• Fitment issues due to trim, engine, or production variations
• Electrical or electronic parts once installed
• Parts returned without supplier authorization
• Buyer remorse or change of mind
• Normal cosmetic wear consistent with used or salvage parts

5. Used, Salvage & Reconditioned Parts Disclaimer

Most parts sourced through LiveAutoParts are used, salvaged, refurbished, or reconditioned unless explicitly stated otherwise.

• Normal wear, scratches, rust, or discoloration should be expected
• Mileage may be estimated and is not guaranteed
• Photos may be representative and not the exact shipped item

Cosmetic condition alone does not qualify for a refund.

6. Return Authorization Process

Before returning any part, buyers must:

1. Contact the supplier directly
2. Obtain written return authorization (RMA)
3. Follow the supplier’s return instructions exactly

Unauthorized returns may be refused or returned at the buyer’s expense.

7. Return Shipping Costs

Responsibility for return shipping depends on the reason for return:

• Supplier error: Supplier may cover shipping costs
• Buyer error: Buyer pays all shipping and handling
• Freight items: Crating, insurance, and freight fees may apply

Original shipping charges are typically non-refundable.

8. Inspection & Condition Requirements

Returned parts must:

• Be in the same condition as received
• Not be installed, modified, or altered
• Include all original components and packaging

Parts showing signs of installation or damage may be denied refund eligibility.

9. Refund Amounts & Deductions

Approved refunds may be subject to:

• Restocking fees
• Inspection or testing fees
• Shipping and handling deductions
• Damage-related deductions

Refund amounts may be less than the original purchase price.

10. Refund Timeframes

Refund processing times vary by supplier and payment method.

• Inspection may take 3–10 business days
• Refunds may take additional time to post
• Bank or card issuer delays may apply

LiveAutoParts does not control refund timelines.

11. Chargebacks & Payment Disputes

Buyers should attempt to resolve disputes directly with suppliers before filing a chargeback.

• Excessive chargebacks may result in supplier refusal
• Account restrictions or platform access removal may occur

LiveAutoParts does not represent buyers in chargeback disputes.

12. Shipping Damage Claims

Buyers must inspect all shipments immediately upon delivery.

• Visible damage must be noted on the delivery receipt
• Photos must be taken before opening packaging
• Damage must be reported within 24 hours

Failure to follow these steps may void refund eligibility.

13. Cancellations

Orders may only be cancelled before shipment and with supplier approval.

• Processing fees may apply
• Prepared or pulled parts may not be cancellable
• Freight bookings may be non-refundable

14. No Labor or Consequential Coverage

Refunds do not cover:

• Labor or installation costs
• Towing, diagnostics, or rentals
• Lost time or business income

15. LiveAutoParts Limitation of Responsibility

• Supplier refund decisions
• Shipping delays or freight issues
• Denied refund requests
• Payment processor actions

16. Policy Updates

This policy may be updated at any time. Continued use of the platform constitutes acceptance of the revised policy.

17. Contact Information

Refund-related questions must be directed to the supplier.

For platform-related concerns:
Email: support@liveautoparts.com