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Customer Refund Policy

Last updated: February 3, 2026

This Customer Refund Policy explains how refunds, returns, cancellations, disputes, and chargebacks are handled when using LiveAutoParts.

LiveAutoParts operates as a parts-matching platform that connects buyers with independent auto parts suppliers and salvage yards across the United States and Canada.

1. Purpose of This Policy

This policy exists to clearly define the responsibilities of buyers, suppliers, and LiveAutoParts in relation to refunds and returns.

By submitting a parts request, receiving supplier quotes, or purchasing a part through a supplier introduced by LiveAutoParts, you confirm that you have read, understood, and agreed to this policy.

2. Important Platform Disclaimer

LiveAutoParts is not a seller and does not:

All purchases are completed directly between the buyer and the supplier. Refund eligibility, approval, and payment are determined solely by the supplier.

LiveAutoParts’s role is limited to facilitating introductions, communication, and request routing.

3. When Refunds May Be Available

Refund eligibility depends entirely on the supplier’s individual return policy. In general, refunds may be considered in limited circumstances such as:

All refund requests must be reviewed and approved by the supplier.

4. Non-Refundable Situations

Refunds are commonly not available under the following conditions:

5. Used, Salvage & Reconditioned Parts Disclaimer

Most parts sourced through LiveAutoParts are used, salvaged, refurbished, or reconditioned unless explicitly stated otherwise.

Cosmetic condition alone does not qualify for a refund.

6. Return Authorization Process

Before returning any part, buyers must:

  1. Contact the supplier directly
  2. Obtain written return authorization (RMA)
  3. Follow the supplier’s return instructions exactly

Unauthorized returns may be refused or returned at the buyer’s expense.

7. Return Shipping Costs

Responsibility for return shipping depends on the reason for return:

Original shipping charges are typically non-refundable.

8. Inspection & Condition Requirements

Returned parts must:

Parts showing signs of installation or damage may be denied refund eligibility.

9. Refund Amounts & Deductions

Approved refunds may be subject to:

Refund amounts may be less than the original purchase price.

10. Refund Timeframes

Refund processing times vary by supplier and payment method.

LiveAutoParts does not control refund timelines.

11. Chargebacks & Payment Disputes

Buyers should attempt to resolve disputes directly with suppliers before filing a chargeback.

LiveAutoParts does not represent buyers in chargeback disputes.

12. Shipping Damage Claims

Buyers must inspect all shipments immediately upon delivery.

Failure to follow these steps may void refund eligibility.

13. Cancellations

Orders may only be cancelled before shipment and with supplier approval.

14. No Labor or Consequential Coverage

Refunds do not cover:

15. LiveAutoParts Limitation of Responsibility

16. Policy Updates

This policy may be updated at any time. Continued use of the platform constitutes acceptance of the revised policy.

17. Contact Information

Refund-related questions must be directed to the supplier.

For platform-related concerns:
Email: support@liveautoparts.com

📞 Call +1 (855) 831-7111